MBWA is an informal managing style where TOP managers actually keep in touch with employees by wandering the halls, asking workers what theyre working on and getting a clue of whats really going on in the company.
MBWA(走动管理)是一种非正式的管理风格。高管们会随便在工作大厅走动跟职员接触,询问他们正在进行的工作,以知道公司运行的情况。
The emphasis is on the word wandering as an impromptu1 movement within a workplace, rather than a plan where employees expect a visit from managers at more systematic2, pre-approved or scheduled times. The expected benefit is that a manager, by random3 sampling of events or employee discussions, is more likely to facilitate the productivity and total quality management of the organization, as compared to remaining in a specific office area and waiting for employees, or the delivery of status reports, to arrive there, as events warrant in the workplace.
这种管理模式的重点在走动这个词上,说明走动是即兴而为,并非管理层达成一致计划好、职员做好筹备迎接的那种到访。这种管理模式期望达到的成效是:与传统的那种管理职员待在办公室里等着职员上门汇报工作进度的管理方法比起来,管理职员通过随机走动知道工作进度或与职员谈话,整个生产进程和企业的整体管理水平更容易得到提高。